Privacy Policy

Last updated: 12 October 2026

IGW Studios (“we”, “us”, “our”) operates the website igwstudios.com and provides social media, advertising, automation and strategy services to real estate agents and agencies.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you provide to us when you interact with our website or services. This may include:

Name
Email address
Phone or WhatsApp number
Address
Business details, such as agency name, role, website and social media links
Responses to our enquiry and audit forms
Messages sent to us by email, WhatsApp, social media or automated chat tools
Payment information (if applicable). Card payments are handled by our payment provider, and we do not store full card details.

Client Account and Lead Data

To deliver our services, clients may give us access to their social media accounts, ad accounts, Google Business Profile, website and contact databases. These may contain personal information about the client’s own customers and leads. We use this information only to deliver the services the client has engaged us for.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Cookies and Tracking

We use cookies and similar technologies, including the Meta Pixel, to measure ad performance and to show our ads to people who have engaged with us. Third parties, including Meta, may use cookies to collect information from our website and elsewhere for ad targeting and measurement.

You can control cookies through your browser settings. You can opt out of Meta’s use of cookies for ad targeting through your Facebook ad preferences at facebook.com/adpreferences.

2. Use of Information

We use the collected data for various purposes, including:

To provide and maintain our Service
To respond to enquiries and review form submissions before a call
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To process invoices and payments
To send occasional marketing communications (you can opt out at any time)
To run and measure our own advertising, including retargeting
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues

We do not sell your personal information.

3. Disclosure of Data

We use trusted third-party tools to operate our business and deliver our services. These include form tools, Meta, Google, ManyChat, PocketAppraisal, email and SMS platforms, scheduling tools, cloud storage and payment processors. These providers may process data on our behalf, and may store it in countries other than your own.

Where we manage lead-capture tools or database automations for a client, that client remains responsible for their own customers’ and leads’ data. We handle that data only on the client’s instructions, never use it for our own marketing, and return or delete it on request when the engagement ends.

We may also disclose your Personal Data in good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of IGW Studios
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability

4. Security and Retention of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We keep personal data only for as long as it’s needed for the purposes above or to meet legal and accounting obligations. After that, we delete it.

5. Your Data Protection Rights

You can request access to, correction of, or deletion of the personal data we hold about you by contacting us.

If you are a resident of the European Economic Area (EEA) or the UK, you have additional rights under the General Data Protection Regulation (GDPR). These include the right to restrict or object to processing, and to request data portability.

Depending on where you live, you may also have rights under your local privacy laws, and we’ll handle your request in line with those laws.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “Last updated” date shown at the top.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: hello@igwstudios.com